TRAINING PROGRAM
RETAIL SALES AND
CUSTOMER SERVICE
TECHNIQUES AND TOOLS TO INCREASE YOUR SALES.
The main objective of training is to help retail salespeople understand customers' motivations to ensure they are fully satisfied with their purchases.
Build sales by saying "No thanks, I'm just looking" and achieve an excellent customer experience by offering first-class service and attention.
The four rings of success for developing sales skills and abilities.
Having sales skills excites customers and generates loyalty.
Ask about our In-company training
UPCOMING DATES
November 21, November 28,
and December 5
Impacta Consulting - Maipú 1901.
Parque Batlle.
(3 classes, 3 hours each)
9 a.m. to 12 p.m.
OBJETIVOS
Ensuring excellence in service
Develop sales and customer service skills of salespeople
Improve the buying and selling experience of customers
Increase
sales
Incentivar la venta cruzada de productos
Efficiently handle objections
Turn every sale into the start of the next
Achieving stable and lasting business relationships
STAGES OF RETAIL SALES
01
Open the
sale
01
05
Handling objections
05
02
Investigate
02
04
Cross-selling
04
03
Demonstrate
03
06
Closing
06
07
Invitation and
confirmation
07
METHODOLOGY
Basado en el Bestseller de Harry J. Friedman. "No gracias, solo estoy mirando". Técnicas profesionales de venta retail para convertir a los mirones en compradores.
Utilizamos el aprendizaje experiencial, mediante dinámicas y simulaciones ponemos en práctica los conceptos teóricos para interiorizarlos y generar cambios actitudinales que nos permitan ser mas creativos, obteniendo aprendizajes que se lleven a la práctica rápida y eficazmente y se reflejen en más ventas en corto plazo.
Acción
Challenge
Fun
FACILITATORS
Each of the facilitators in charge of this program is a Senior Experiential Learning Trainer, Facilitator, and Coach, trained and certified to provide training in retail sales and customer service.
DETAILS
CARGA HORARIA
12 Horas
SESIONES
4 (3 horas c/u)
PARTICIPANTES
20 Máx.
INCLUYE
Workbook for each participant
Certificate of Attendance
Coffee Break
